Returns, Refunds & Exchanges Policy
We want you to feel confident shopping with Sassy Grace. If you are not satisfied with your purchase, please review our return and exchange policy below.
Returns
We accept returns on eligible regular-priced items within
14 days of delivery.To be eligible for a return, items must be:
- Unworn, unwashed, and unused
- In their original condition
- With all original tags attached
- Free from stains, odors, makeup, pet hair, or other signs of wear
To request a return, please email support@shopsassygrace.com with:
- Your order number
- The item(s) you would like to return
- The reason for the return
- Clear photos of the item if it is damaged, defective, or incorrect
Our customer service team will review your request and normally respond within
1 business day.Once your return request is approved, please send your return to:
Sassy Grace Returns
[FULL RETURN ADDRESS]
Please do not send a return before contacting us.
Return Shipping
Customers are responsible for return shipping costs for returns due to personal preference, fit, or change of mind.If you received a damaged, defective, incorrect item, or incorrect size/style due to our error, we will cover the return shipping cost.For returns for other reasons, including fit, preference, or change of mind, the customer is responsible for return shipping costs.Original shipping charges are non-refundable unless the item received was damaged, defective, or incorrect.
Refunds
Once your returned item is received and inspected, we will notify you by email.Approved refunds will be issued to your original payment method within 3–7 business days after the return has been inspected.Depending on your bank or payment provider, additional processing time may be required before the refund appears in your account.
Exchanges
If you would like to exchange an eligible item for another size or style, please contact us within
14 days of delivery at support@shopsassygrace.com
. If the exchange is due to an error on our part, we will cover the applicable shipping cost. For exchanges requested for other reasons, the customer is responsible for return shipping costs.
Sale & Final Sale Items
Items marked
Final Sale, including designated clearance or final-sale promotional items, are not eligible for return or exchange unless they arrive damaged, defective, or incorrect.
Accessories
For hygiene and product-condition reasons, accessories marked Final Sale are not eligible for return or exchange unless they arrive damaged, defective, or incorrect.
Order Cancellations
Orders may be canceled before they have been dispatched. Please contact us as soon as possible at support@shopsassygrace.com
. Once an order has been shipped, it can no longer be canceled and must follow our standard return process.
Late or Missing Refunds
If you have not received your refund after it has been approved, please first check with your bank or payment provider, as processing times may vary.If you still need assistance, please contact us at support@shopsassygrace.com.
